POLICY FOR HANDLING CLAIMS AND COMPLAINTS
Updated: 14.12.2024
FF Group PL sp. z.o.o strives to respond promptly and effectively to all inquiries from customers, business partners, and employees, ensuring a swift, objective, and transparent review of claims and complaints. We make every effort to achieve mutually beneficial resolutions in every situation.
If a commercial agreement specifies different rules for handling claims, those rules take precedence over this policy.
PRINCIPLES FOR HANDLING CLAIMS AND COMPLAINTS AT FF Group PL sp. z.o.o
✔ Accessibility – The claims handling policy is available to all our partners, customers, and employees on the official website.
✔ Transparency – The procedure for submitting and reviewing complaints is clear, and each applicant will receive confirmation of receipt and updates on the status of their case.
✔ Efficiency – We strive to process all inquiries as quickly as possible and to keep applicants informed throughout the process.
✔ Objectivity – All complaints are reviewed impartially, taking into account all available facts.
✔ Systematic Approach – We adhere to international quality management standards, including ISO 9001, in the handling of claims.
✔ Confidentiality – All information obtained during the review process is stored and processed in accordance with GDPR (General Data Protection Regulation of the EU).
✔ Continuous Improvement – We regularly review and update our claims handling policy to enhance its effectiveness.
📧 How to submit a claim or complaint?
You can submit an inquiry through the feedback form on our website or send an email to:
Email: office@ffgroup.online
WARRANTY COMMITMENTS AND PRODUCT QUALITY
FF Group PL sp. z.o.o guarantees the quality and safety of its products, ensured through systematic control at all stages of production. We comply with technical requirements, manufacturing recommendations for household goods, and international safety standards.
🔹 Unlimited service life – if used according to technical recommendations and instructions.
🔹 Continuous improvement – all customer feedback and suggestions are taken into account to enhance the quality of our products.
WARRANTY LIMITATIONS
The warranty does not cover the following cases:
❌ Improper use – violation of technical requirements, manufacturer instructions, or generally accepted operating rules.
❌ Professional or commercial use – as all FF Group PL sp. z.o.o products are intended for household use.
❌ Exceeding permissible loads – not in compliance with certification requirements.
❌ Chemical or electrochemical treatment – use of aggressive substances during operation.
❌ Product modification – any changes made by the user or a third party.
❌ Incorrect transportation and storage – damage resulting from improper shipping or warehousing conditions.
❌ Natural disasters – damage caused by natural calamities.
We value the trust of our customers and strive to provide high-quality service in accordance with international standards!
📧 For warranty and service inquiries, please contact:
Email: office@ffgroup.online